Return & Refund Policy

At Salt & Swell Surf Co., we want you to be stoked with your order. If something isn’t right, we’re here to help.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn, unused, and unwashed

• In the same condition in which you received it

• Free from stains, odors, pet hair, or other signs of wear

• Returned with any original tags or packaging, when applicable

• Accompanied by proof of purchase or your order number

To start a return, please contact us through our Contact Us page or at the customer service email listed on our website. Please include your order number and the reason for your return.

Please do not send a return back without contacting us first. Return instructions and the appropriate return address will be provided after your return request is reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible so we can make it right.

Please include your order number and clear photos showing the issue.

Approved claims for damaged, defective, misprinted, or incorrect items may qualify for a replacement or full refund at no additional cost to you.

Exchanges

If you ordered the wrong size, color, or style, please contact us within 30 days of delivery.

Because many Salt & Swell Surf Co. products are made to order, we may not be able to offer a direct exchange. When a direct exchange is unavailable, you may need to return the eligible item and place a new order for the desired size, color, or style.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards

• Items marked as final sale

• Items that have been worn, washed, or altered

• Personalized or custom-made products

Certain made-to-order products may have additional return restrictions. Any such restrictions will be clearly stated on the product page when applicable.

Return Shipping

Unless the item arrived damaged, defective, misprinted, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

We recommend using a trackable shipping service when returning merchandise. Salt & Swell Surf Co. cannot guarantee receipt of a return package that does not include tracking.

Refunds

Once we receive and inspect your approved return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card company to post the refund.

Shipping charges are not refundable unless otherwise stated.

Cancellations & Order Changes

Because many of our products are made to order, production may begin shortly after an order is placed.

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has entered production, we may not be able to cancel or modify it.

Questions About Your Return?

We’re happy to help. Please contact Salt & Swell Surf Co. through our Contact Us page with your order number and any questions regarding your return, refund, or replacement.

Mahalo for supporting Salt & Swell Surf Co.